Frequently Asked Questions for Dayna's Party Rentals & Catering
No. We arrive early to set up so you get the entire rental time to enjoy your party or event. If you are having a Surprise party please type in comment section on invoice so we can plan accodingly.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call or e-mail you the day before to confirm that someone will be at the party location.
If you have a specific location you would like equipment to be set up, please let us know in advance. If you have stairs or an uneven tiered property, please call our office to discuss options for setup and delivery.
Tents are set up 1-5 days before event. We must know of a surprise party at time of booking reservation. We set up tables and chairs under the tent or on patio to avoid any rain damage. When we perform a delivery, we neatly stack chairs on top tables and group all tables together, please return chairs and tables in same order as mentioned above to avoid additional charges. We have tight pick up schedules and like to avoid hunting and searching for our equipment.
Dirty linen should have debris shaken out (no glitter candle wax, fire sparklers are to be near linen) additional charges will apply. Linen is to be placed in a trash bag to avoid a Dirty Linen return charge. We have these processes in place to keep our equipment clean, provide our customers with efficient pickup and delivery services. In our years of experience we have learned that if these processes are followed we can continue to provide the outstanding products and services our customers expect.
If you have a specific location you would like equipment to be set up, please let us know in advance. If you have stairs or an uneven tiered property, please call our office to discuss options for setup and delivery.
Tents are set up 1-5 days before event. We must know of a surprise party at time of booking reservation. We set up tables and chairs under the tent or on patio to avoid any rain damage. When we perform a delivery, we neatly stack chairs on top tables and group all tables together, please return chairs and tables in same order as mentioned above to avoid additional charges. We have tight pick up schedules and like to avoid hunting and searching for our equipment.
Dirty linen should have debris shaken out (no glitter candle wax, fire sparklers are to be near linen) additional charges will apply. Linen is to be placed in a trash bag to avoid a Dirty Linen return charge. We have these processes in place to keep our equipment clean, provide our customers with efficient pickup and delivery services. In our years of experience we have learned that if these processes are followed we can continue to provide the outstanding products and services our customers expect.
We can set up most of our rentals on LEVEL grass, dirt, asphalt and concrete. Tent, table and chair rentals may be set up 1-2 days in advance. If you have any concerns about tent set up, we can perform a site visit to inspect area for an extra charge. If we need to stake through asphalt or concrete, extra charges will apply. Customer is responsible to mark out any underground utilities or sprinkler systems prior to us arriving. Customer is responsible for any city, or state permits if your party is in a public location. Your initials are required during booking process as a reminder to do so. We are not responsible for any damage to underground utilities. We are not responsible for patching holes left by stakes; this will remain the customer's responsibility. Additional charges for 55 gallon barrels to hold down tents, we will need access to a hose and water supply. We will also need to discharge water in the same area when we remove tent. Keep in mind we need overhead clearance (i.e. electrical wires, tree branches, etc.). Permits for tents are the customer's responsibility.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel/delivery fees might apply. Please call our office for a current quote.
Yes. Please have unit operate for the entire duration of your party, it will cycle on and off to maintain proper temperature of product. At the end of your party please make sure you completely turn off and remove any extra mix from unit to prevent damage to unit. We will deep clean and sanitize unit upon pick up.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day. All park, city, state and local fees are customer's responsibility. Send us park contact information so we can confirm set up area.
Cash, Checks, Visa or Master Cards. If paying by cash, please have exact change as our drivers do not carry change.
Cancellation & Rescheduling Policy
· If you cancel/reschedule prior to your rental date, you will lose your deposit.
. If you cancel/reschedule prior to your rental date, within 7 days you will be charged the full amount of your rental, determined per event by management.
· Rain Checks are not valid for staffing services.
· Rain Checks for Inflatable rentals are determined per event by management.
· If you cancel/reschedule prior to your rental date, you will lose your deposit.
. If you cancel/reschedule prior to your rental date, within 7 days you will be charged the full amount of your rental, determined per event by management.
· Rain Checks are not valid for staffing services.
· Rain Checks for Inflatable rentals are determined per event by management.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
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